# Enterprise Service Management | | Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers. | | ---- | ---- | | | wikipedia:: [IT service management](https://en.wikipedia.org/wiki/IT_service_management) | |  | Service governance is a means of achieving good corporate governance through managing internal corporate services across and throughout an enterprise. It engages stakeholders and delivery channels for the purpose of effectively managing risk, as well as driving the intended business value with a focus on how decisions are made and enforced in a dynamic business environment. | | | wikipedia:: [Service governance](https://en.wikipedia.org/wiki/Service_governance) |